Account management
Delete your KGT Mobile account
This page lets KGT Mobile users request account deletion without reinstalling the app. Once your request is verified, sign-in access is closed and existing sign-ins are ended.
You can register a new account using the same email and identity number after closure. The new account must complete verification again. Previous balances, transactions and approvals stay with the closed account and are not transferred automatically. Contact KGT Support about any remaining holdings or unsettled transactions before closing.
Records kept after closure
KGT keeps the closed-account profile, original email address and identity number where provided, closure history, transaction, ownership, payment, audit and KYC records, including submitted identity-document photos and the photo of you holding your ID. These records preserve the history of the closed account and support reconciliation, disputes, fraud prevention and applicable legal or regulatory obligations.
KGT's internal policy sets a retention period of seven years from the date your account is closed for financial records and KYC documents and photographs. The same policy period applies to backup copies of these records. This policy is subject to applicable data-protection requirements and does not remove your rights to request deletion.
Contact KGT through the official support channels in the Privacy Policy to request deletion of retained personal data or withdraw consent for future processing. KGT is responsible for handling these requests and managing deletion on its server. KGT will assess any applicable retention obligation when handling your request. The seven-year retention period is not a deadline for responding to your request. Requests to delete face photographs follow the process and 30-day timeframe in section 3B of the Privacy Policy.